Customer Account Manager (Remote)

Job Category: Administration
Job Type: Full Time
Job Location: Remote

We are seeking a Customer Account Manager (Remote) to join our growing team at Golden Insight Solutions!

Oversee a portfolio of assigned customers, develop new business from existing clients, and actively seek new sales opportunities. Engage with organizations to get a better understanding of their mission, goals, challenges, and needs. Foster long-term relationships with clients and help grow our business.

DUTIES & RESPONSIBILITIES:

  • Develop strong relationships in your assigned territory to Operate as the lead point of contact for all matters specific to your accounts
  • Own and drive revenue in your assigned territory by closing renewal business with price lift, and upsell products and services to existing clients
  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts)
  • Meet or exceed monthly, quarterly, and annual goals set by management
  • Prepare reports on account status
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

Experience:

  • 3-5 years’ work experience as an Account Manager, Key Account Manager, Sales Account Manager, Customer Success Manager or relevant role in the technology industry
  • BA/BS degree in Business Administration, Sales or relevant field

Skills:

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Attention to detail with excellent organization skills
  • Competitive and committed attitude
  • Experience selling in the tech industry
  • Great people skills: ability to quickly understand your audience and tailor the right message to them

Why Join Us?

  • 100% Remote!
  • Competitive salary and benefits package.
  • Opportunity for career growth and professional development.
  • A supportive and collaborative work environment.
  • If you are a motivated and reliable professional looking to contribute to a dynamic team, apply today!

Apply for this position

Allowed Type(s): .pdf, .doc, .docx